Try one or more of the following suggestions.

• If you keep experiencing a lost connection in the poGm Conference rooms, you may have a few thousand cookies that need to be deleted. And no, your "delete cookies" feature in your browser doesn't always work. I found a FREE program called SPYBOT that will clean up your system for you. Click here to download it from their website.  
   
• Ensure your users are running reasonably recent hardware (manufactured in 2008 or later) and software. Updating the browser is highly recommended. Also make sure you have the latest Flash plugin. (click here for latest version of FLASH)

• Your users should have at least 3 to 4GB of RAM and a reasonably fast processer, dual-core or better. (If you have less than 3GB of RAM you can still use the room, but may experience fall out)

• Like with all web applications, ensure that your computer is not going into a power saving mode.

• For Video chat, your users must have a broadband connection with 10 Mbps down and 2Mbps up at the minimum. The connection should be stable and of low latency for best possible experience. Greater upload rate is highly recommended.

• Users' routers should be configured to prioritise real-time apps, VoIP and multimedia traffic. Most internet hubs/routers supplied by your ISP should have a QoS mode with automatic traffic shaping and prioritisation. Enabling this is recommended. (You can call your router manufacturer for free. They will walk you through the process in less than 5 mins.)

• If you plan to use a webcam, make sure the camera is up to date. Older cameras can have a poor sensor as well as poor motion tracking and refresh rate that will cause jitter, stutter and pixelation when the user moves.